Questions you will be asked
Before you dial 9-1-1, have your facts ready.
This is what you need to know about the emergency before you call.
- What's the address of the emergency? If you are calling from a multi-family dwelling (such as a senior's lodge, condominiums or apartment complex), know the name of the building and the room number.
- What's the phone number you're calling from? Try to call from a land line if possible so we can call you back if we need to.
- What's the problem? Tell me exactly what happened.
If the problem is medical related:
- How old is she/he? If you are not sure of the age, give us a good guess.
- Is she/he conscious, semi-conscious or unconscious? Is the casualty awake, fades in and out or not responding at all?
- Is she/he breathing? This is a very important question. If you are not sure, we will ask you to please go and check.
If the problem is fire related:
- Are you safe and out of danger?
- Is everyone else safe and out of danger? Look around - is there anyone in harms' way?
We will now have enough information to dispatch appropriately. You may be put on hold at this point. Do not hang up the phone. We will be coming back to the line to help you.
Additional questions may be asked, depending on the type of emergency. Try to be brief. If you don't know the answer to a question, simply say that you do not know.
If you have special instructions on how to get into the building or to your location, this should be communicated. Any additional information that you need to share about the emergency can be discussed at this time.
Further information
emergencyservices@strathcona.ab.ca
780-467-5216
Last updated: Saturday, February 20, 2010
Page ID: 2320