The Strathcona Regional Emergency Communications Centre (ECC) answers 9-1-1 calls for more than 74 municipalities across much of northeastern Alberta - from Wetaskiwin to Lac La Biche County.
Our ECC is ISO 9001:2008 certified and the Emergency Communications Operators (ECOs) are certified as Emergency Fire and Medical Dispatchers and trained as Emergency Medical Responders or higher.
Until the province completes the transition of emergency medical service (EMS) dispatching, the ECC will continue to provide both EMS and fire dispatching.
Use 9-1-1 to save a life, report a fire or to stop a crime. All calls placed to 9-1-1 must be answered; however telephone systems can get busy, especially during a major emergency. Calls may be put in a holding queue or be rerouted to another centre that is available to take the call immediately. Be sure to indicate which municipality you are calling from to ensure that your call gets sent to the appropriate communications centre. This is especially true if calling from a cell phone.
If you get put on hold, don't hang up. An ECO will get back to your call momentarily. Be prepared to state the nature of the emergency and please answer all the questions. Answering questions does not delay response, but ensures you get the correct response.
Strathcona's ECC answers all 9-1-1 calls. If the caller requires help from the police, the call will be transferred to the community's respective police communications centre (RCMP or other).
Last updated: Thursday, March 07, 2013
Page ID: 2315