9-1-1
The Strathcona Regional Emergency Communications Centre (ECC) answers 9-1-1 calls for more than 120 municipalities, serving approximately 400,000 people.
Our ECC is ISO 9001:2008 certified and the Emergency Communications Operators (ECOs) are certified as Emergency Fire and Medical Dispatchers and trained as Emergency Medical Responders or higher.
Use 9-1-1 to save a life, report a fire or to stop a crime. All calls placed to 9-1-1 must be answered; however telephone systems can get busy, especially during a major emergency. Calls may be put in a holding queue or be rerouted to another centre that is available to take the call immediately. Be sure to indicate which municipality you are calling from to ensure that your call gets sent to the appropriate communications centre. This is especially true if calling from a cell phone. If you get put on hold, don't hang up. An ECO will get back to your call momentarily. Be prepared to state the nature of the emergency and please answer all the questions. Answering questions does not delay response, but ensures you get the correct response.
Strathcona's ECC answers all 9-1-1 calls. If the caller requires help from the police, the call will be transferred to the RCMP communications centre. Until the province consolidates ambulance dispatching, Strathcona County will continue to provide ambulance dispatching. Fire dispatch will be offered indefinitely by the Strathcona County ECC.
Work for Strathcona County Emergency Services.
Regional Emergency Communications brochure
Further information
emergencyservices@strathcona.ab.ca
780-467-5216
Last updated: Thursday, May 27, 2010
Page ID: 2315