Filing a complaint
Reasons for complaint
A valid complaint must include reasons for the complaint. It is not sufficient to state only that the assessment is too high or that it may be incorrect.
The complainant must:
- indicate what information shown on an assessment notice or tax notice is incorrect,
- explain in what respect that information is incorrect,
- indicate what the correct information is, and
- identify the requested assessed value, if the complaint relates to an assessment.
How to file a complaint
If you wish to make a complaint, you must use the prescribed complaint form.
Assessment Review Board Complaint Form
An agent making a complaint on behalf of an assessed person or taxpayer must also file an Assessment Complaints Agent Authorization Form.
Assessment Complaints Agent Authorization Form
A complaint must be filed with the required fee no later than the complaint deadline stated on your assessment or tax notice. Complaint fees are stated on the back of the assessment or tax notice or refer to the Current Fees & Charges. Payment will be accepted with Visa, Master Card, American Express, Debit, Cash or Cheque.
The Assessment Complaint can be submitted to the Assessment Review Board by Mail:
Board Clerk, Assessment Review Board
Legislative & Legal Services
2001 Sherwood Drive
Sherwood Park, Alberta T8A 3W7
or in-person:
Legislative & Legal Services
Community Centre, (Artrium Wing)
Level 2 (access via Elevator 4 from the main floor)
401 Festival Lane
Sherwood Park
Hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 4:30 p.m., Monday to Friday
Parking
Phone: 780-464-8136 or 780-464-8140
Fax: 780-464-8194
ARB@strathcona.ca
Fax or e-mail submissions of the complaint form will be accepted; however, you must telephone our office to advise how payment of the required fee will be made.
What happens when a complaint is filed?
If you have filed your complaint form and the required fee on time and in compliance with all applicable requirements of the Municipal Government Act and MRAC regulation, the board clerk will arrange a hearing. You will receive written notice advising of the date, time and location of the hearing, as will the municipality and any other assessed person who is affected by the complaint. The notice will also outline any deadlines to submit sufficient evidence to support your complaint.
Disclosure of evidence
Provincial regulation AR 310/2009 (MRACR) requires that both the complainant and the assessor submit their evidence to the Board and make full disclosure to the other party. The Board will not hear any evidence that has not been disclosed in accordance with the legislation.
The exchange of information may provide a better understanding of the case. It may also be another opportunity to resolve the matter before the hearing.
Assessment Review Board
Last updated: Thursday, March 15, 2012
Page ID: 2872